• Application Deadline:
• Position: Sales / Order Fulfilment Executive



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 1 - 3 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Role Overview

• The Order Fulfilment Executive is responsible for processing, verifying, and coordinating customer orders from confirmation to final dispatch.


• This role serves as a critical operational control point before products leave the warehouse, ensuring all orders meet strict accuracy, payment verification, and documentation standards.


• The successful candidate must demonstrate exceptional attention to detail, strong process discipline, and the ability to manage multiple orders in a fast-paced operational environment.


• This position is ideal for individuals who take pride in precision, accountability, and structured operational processes.

Key Responsibilities

Order Processing & Verification:

• Process customer orders using the company ERP system (Odoo) and internal order documentation.


• Verify order details including product specifications, quantity, pricing, and payment confirmation before processing.


• Ensure all order records are accurately documented in accordance with company procedures.

Order Fulfilment Coordination:

• Coordinate with warehouse and inventory teams to ensure correct product picking and packing.


• Track order progress and ensure orders are fulfilled within required timelines.


• Escalate potential delays or discrepancies promptly.

Dispatch Accuracy Control:

• Conduct final verification checks before order dispatch.


• Confirm that items released match customer orders in specification, quantity, and documentation.


• Verify serial numbers where applicable for high-value items such as laptops and tablets.

Inventory Control Support:

• Report discrepancies between physical inventory and ERP records immediately.


• Support inventory reconciliation exercises when required.


• Ensure accurate documentation during stock handover to logistics teams or customers.

Customer Communication:

• Provide order updates where required.


• Escalate order issues or stock shortages promptly.


• Ensure all order communication records are properly documented.

Process Compliance:

• Follow all Standard Operating Procedures (SOPs) related to order processing and dispatch.


• Reject or suspend order processing where payment confirmation or required documentation is incomplete.


• Identify and report operational gaps that could lead to fulfilment errors.

Requirements

Education:

OND / HND / BSc in any of the following fields:

• Business Administration


• Logistics or Supply Chain Management


• Operations Management


• Related disciplines

Experience:

1–3 years experience in any of the following areas:

• Order fulfilment


• Inventory management


• Warehouse operations


• Logistics coordination


• ERP-based operational environments

Technical Skills:

• Familiarity with ERP systems (Odoo experience is an advantage)


• Strong knowledge of Microsoft Excel or Google Sheets


• Ability to reconcile orders, invoices, and stock records

Core Competencies:

We are looking for candidates who demonstrate:

• Exceptional attention to detail


• Strong organizational and time management skills


• High level of accountability and integrity


• Ability to work under pressure while maintaining accuracy


• Strong process discipline and operational awareness

Performance Metrics (KPIs)

• Order processing accuracy


• Dispatch verification accuracy


• Order fulfilment turnaround time


• ERP documentation compliance


• Inventory reconciliation accuracy

Work Environment:

• This role operates in a fast-paced technology distribution environment where operational accuracy and process discipline are essential.


• Candidates must be comfortable managing multiple orders while maintaining strict verification standards.