NOC Support Engineer (ISP) (NYSC) at Ngcom Network Solutions Ltd

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
3 years ago

Additional Details

Job ID
14657
Job Views
110

Job Description



Are you a Corps Member seeking a place of primary assignment (PPA) in Lagos? Do you have the relevant IT skills? Are you passionate about building a career in the Technology industry? Then you are the right person we are looking for.


Qualifications:



  • First degree in Computer Science or related field.

  • Must be a serving Corps member. 

  • Excellent analytical and problem solving skills.

  • Proactiveness and willingness to learn.


Responsibilities include:



  • Working with IT Officers to provide IT solutions to staff members.

  • Checking network events, initiating incident, carrying out high level triage, and managing notifications and escalations 24/7.

  • Monitoring network alarms, creating tickets, and carrying out initial triage to resolve issues.

  • Striveing to resolve problems as much as possible by running books and applying documented processes.

  • Troubleshooting hardware and network issues in person, remotely and via phone.

  • Investigating, diagnosing and solving network infrastructure faults.

  • This role is rotating shift coverage and on-call support as may be required.

  • Carrying out other tasks that may be given from time to time.


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