• Application Deadline: Tue, 31 Mar 2026 00:00:00 GMT
• Position: Sales and Client Relations Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 4 years



• Location Lagos




• City Lekki




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Summary

• We are seeking a dynamic and customer-focused Sales and Client Relations Officer to join our growing fashion brand.


• This role is responsible for driving sales performance, building strong client relationships, and delivering an exceptional shopping experience across both in-store and digital platforms.


• The ideal candidate is passionate about fashion, understands luxury customer service, and thrives in a fast-paced, client-facing environment.

Responsibilities

Sales & Customer Engagement:

• Deliver an exceptional in-store shopping experience that drives sales and customer satisfaction.


• Manage walk-in clients, assist with fittings, and provide personalized styling advice.


• Conduct client follow-ups to nurture relationships and encourage repeat purchases.


• Identify and execute upselling and cross-selling opportunities to maximize revenue.

Client Relations & Retention:

• Build and maintain strong relationships with VIP and high-net-worth clients.


• Support personal styling services and loyalty programs to enhance customer retention.


• Implement effective clienteling strategies to deliver a bespoke shopping experience.


• Collect, manage, and analyze customer feedback to continuously improve service quality.

Stock & Store Presentation:

• Ensure stock is well-organized, accurately updated, and visually appealing both in-store and online.


• Collaborate with the inventory team to manage stock levels and replenishment.


• Maintain visual merchandising standards in line with brand aesthetics.

Wholesale & Retail Partnerships:

• Proactively pitch the brand to high-end retailers and buyers via LinkedIn and other networking platforms.


• Build and maintain relationships with retail buyers and support wholesale account management.


• Assist with wholesale order coordination and fulfillment.

CRM & Omnichannel Sales:

• Manage CRM tools to track customer data, preferences, and purchase history.


• Develop and execute customer retention strategies to strengthen brand loyalty.


• Analyze customer buying behavior to support targeted sales and marketing initiatives.


• Work closely with the online sales team to ensure seamless omnichannel integration and customer experience.

Requirements

• 3-4 years of proven experience in luxury fashion retail, sales, or client relations.


• Strong sales acumen with a track record of driving revenue and customer loyalty.


• Excellent interpersonal, communication, and relationship-management skills.


• Experience using CRM tools and preparing sales reports.


• Passion for fashion, styling, and personalized customer service.


• Ability to work across multiple locations and adapt to a dynamic retail environment.