IT Technical Manager, Network and Security at Netcom Africa

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
4 years ago

Additional Details

Job ID
1469
Job Views
97

Job Description



Location: Victoria Island, Lagos


Job Summary



  • Maintaining and improving the service level, effective use, integrity, and security of the internal and external business network infrastructure and systems.

  • Align IT solutions and services cost-effectively with their actual and future needs of the organization and its clients, while enhance services quality, and user awareness and capabilities.


Key Duties & Responsibilities



  • In close coordination with the MD, to support, manage and maintain the Company’s IT Infrastructure and its users.

  • Ensuring the availability and proper functioning of entire IT Infrastructure of the group starting from End user Device to Servers to Network. 

  • Directly by self and indirectly through vendors and partners to service, perform maintenance, and support all network systems (servers, switches, routers, applications, etc.).

  • Conduct system analysis & development to keep systems current with changing technologies and the ability to learn and integrate new technologies very quickly.

  • The development, documentation, and maintenance of IT policies, processes, and procedures. 

  • Ensure that all projects and changes are documented and available as per company requirement, including design documents, ongoing weekly status reports and monthly summary reports.

  • Manage internal and external IT support and maintenance teams, vendors and service providers.

  • Analyzes the business requirements of different locations and departments and conducts feasibility studies to determine the best use of technical resources. 

  • Propose and budget technical investments, including but not limited to upgrade, replacement or additional IT platform, infrastructure, systems, hardware, or software.


Qualifications



  • Bachelor’s Degree Education in IT preferably with well-rounded major such as Computer Science, Information Technology or Management Information Systems.

  • Minimum of 10 years experience with 3 - 5 years leading an IT technical team.

  • Security solutions like Sophos, UniFi, Blackberry Cylance, Miradore MDM, Samsung Efota, Web security application(s).

  • Office 365 E5 (Including enhanced applications such as InTune, ATP, Azure etc.)

  • Professional development and experience in area of IT strategy, quality management and corporate decision-making is a plus.


Essential Skills / Knowledge / Traits: 



  • Design, project management, quality control, support and maintenance of IT infrastructure and services.

  • Network and Devices Security solutions implementation, maintenance and management

  • IT Service Partners Scope Management and IT vendor management.

  • ITIL Processes for streamlining IT Management.

  • IT Network Devices and Architecture (LAN & WAN).

  • Documenting and developing IT Policy and Standard Operation Procedure

  • Procedure driven, excellent communicator

  • Good listener and able to pick up essence, objective, and deliverables

  • Experience working directly with/for international colleagues

  • Well organized, attention to detail, results driven and ‘closer’


Desirable Skills / Knowledge / Traits:



  • General Information and business Intelligence Systems

  • Familiarity with ERP and logistics systems

  • Web and domain administration

  • Database administration and programming.


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