Job Description
Location: Victoria Island, Lagos
Job Summary
- Maintaining and improving the service level, effective use, integrity, and security of the internal and external business network infrastructure and systems.
- Align IT solutions and services cost-effectively with their actual and future needs of the organization and its clients, while enhance services quality, and user awareness and capabilities.
Key Duties & Responsibilities
- In close coordination with the MD, to support, manage and maintain the Company’s IT Infrastructure and its users.
- Ensuring the availability and proper functioning of entire IT Infrastructure of the group starting from End user Device to Servers to Network.
- Directly by self and indirectly through vendors and partners to service, perform maintenance, and support all network systems (servers, switches, routers, applications, etc.).
- Conduct system analysis & development to keep systems current with changing technologies and the ability to learn and integrate new technologies very quickly.
- The development, documentation, and maintenance of IT policies, processes, and procedures.
- Ensure that all projects and changes are documented and available as per company requirement, including design documents, ongoing weekly status reports and monthly summary reports.
- Manage internal and external IT support and maintenance teams, vendors and service providers.
- Analyzes the business requirements of different locations and departments and conducts feasibility studies to determine the best use of technical resources.
- Propose and budget technical investments, including but not limited to upgrade, replacement or additional IT platform, infrastructure, systems, hardware, or software.
Qualifications
- Bachelor’s Degree Education in IT preferably with well-rounded major such as Computer Science, Information Technology or Management Information Systems.
- Minimum of 10 years experience with 3 - 5 years leading an IT technical team.
- Security solutions like Sophos, UniFi, Blackberry Cylance, Miradore MDM, Samsung Efota, Web security application(s).
- Office 365 E5 (Including enhanced applications such as InTune, ATP, Azure etc.)
- Professional development and experience in area of IT strategy, quality management and corporate decision-making is a plus.
Essential Skills / Knowledge / Traits:
- Design, project management, quality control, support and maintenance of IT infrastructure and services.
- Network and Devices Security solutions implementation, maintenance and management
- IT Service Partners Scope Management and IT vendor management.
- ITIL Processes for streamlining IT Management.
- IT Network Devices and Architecture (LAN & WAN).
- Documenting and developing IT Policy and Standard Operation Procedure
- Procedure driven, excellent communicator
- Good listener and able to pick up essence, objective, and deliverables
- Experience working directly with/for international colleagues
- Well organized, attention to detail, results driven and ‘closer’
Desirable Skills / Knowledge / Traits:
- General Information and business Intelligence Systems
- Familiarity with ERP and logistics systems
- Web and domain administration
- Database administration and programming.