• Application Deadline: Fri, 3 Apr 2026 00:00:00 GMT
• Position: Onboarding / Implementation Agent



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 4 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Purpose

• Drive seamless onboarding of retail customers onto Monie book POS, ensuring quick adoption, strong engagement, and long-term success within the first 30–60 days.

Key Responsibilities

• Lead end-to-end customer onboarding from signup to full product adoption.


• Configure Monie book POS to fit customer operations.


• Deliver engaging training sessions to drive user confidence and usage.


• Monitor adoption metrics and proactively support at-risk customers.


• Build strong customer relationships and provide timely issue resolution.


• Document onboarding progress and ensure smooth handover to Account Managers.


• Share customer feedback to improve product and onboarding experience.

Requirements

• 2–4 years experience in onboarding, customer success, or implementation (SaaS / POS preferred).


• Strong communication, training, and problem-solving skills.


• Customer-first mindset with high attention to detail.


• Ability to manage multiple onboarding projects simultaneously.


• Tech-savvy and adaptable.