• Application Deadline:
• Position: Call Center Operator (Hausa Speaking)



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 1 - 2 years



• Location Lagos




• Job Field Customer Care 
  
  

Key Responsibilities

• Handle inbound and outbound customer calls in a courteous and professional manner


• Respond to customer inquiries, complaints, and requests efficiently


• Provide accurate information about company products.


• Escalate complex issues to the appropriate team or supervisor


• Follow established call scripts, policies, and service standards


• Meet or exceed performance targets such as call handling time and customer satisfaction scores

Requirements & Qualifications

• OND / HND / Bachelor’s degree in any relevant field


• Must be fluent in Hausa Language


• 1–2 years’ experience in a call center or customer service role


• NYSC Completion/Exemption


• Strong verbal and written communication skills


• Good listening, problem-solving, and interpersonal skills


• Basic computer proficiency (Microsoft Office)


• Willingness to work flexible shifts, including weekends.