• Application Deadline:
• Position: Field Risk & Internal Control Officer (North Central)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Abuja




• Job Field Finance / Accounting / Audit 
  
  

Role Overview

• We are seeking a diligent and ethically grounded professional to serve as a key link between our risk oversight framework and field operations.


• This role is responsible for proactively identifying and investigating cases of misconduct—among Business Relationship Managers (BRMs), reviewing their performance data, and ensuring alignment with internal control standards.


• This is a hands-on role that requires a strong presence in the field, critical thinking, and the ability to distill field observations into actionable risk insights.

Key Responsibilities

Investigations & Field Monitoring:

• Lead targeted investigations into suspected misconduct including double-dealing, agent impersonation, unauthorized onboarding, and unethical field behavior.


• Conduct unannounced field inspections and validation exercises to verify BRM claims, agent status, and compliance with policies.


• Interview field stakeholders (agents, merchants, supervisors) to gather intelligence and document findings in a structured, objective format.

Risk-Based Data Review:

• Analyze BRM activity reports and operational metrics to detect irregularities, risk exposures, or behavioral red flags.


• Correlate field data with internal dashboards and reporting systems to ensure integrity, accuracy, and completeness.


• Flag suspicious trends for escalation and further review by Risk, Compliance, or Internal Audit teams.

Internal Control Testing:

• Assess the effectiveness of controls guiding BRM activities and agent lifecycle processes (recruitment, management, offboarding).


• Recommend enhancements to close control gaps, prevent repeat incidents, and support sustainable field governance.


• Collaborate with process owners to roll out improved monitoring tools and corrective measures.

Reporting & Escalation:

• Prepare concise, evidence-backed investigation reports, highlighting the root cause, impact, and recommended action steps.


• Maintain secure logs of field engagements, complaint resolutions, and closed investigations.


• Contribute to quarterly risk dashboards and field control assessments for management and board reporting.

Stakeholder Liaison:

• Serve as the first line contact for risk-related concerns from regional leads, area managers, and frontline employees.


• Build trust with BRMs while maintaining professional distance to ensure objectivity and ethical independence.


• Provide risk insights to performance, disciplinary, or compliance processes where applicable.

Candidate Profile

Qualifications:

• Bachelor’s degree in Risk Management, Internal Control, Business Administration, Finance, Criminology, or a related field.


• Minimum 3 years of experience in internal control, field audit, risk monitoring, or investigative roles within financial services, fintech, or agent networks.

Skills and Attributes:

• Strong investigative mindset with excellent analytical and problem-solving skills.


• High integrity, discretion, and professionalism in managing sensitive information.


• Field experience and comfort working with informal environments and diverse stakeholders.


• Proficiency in Excel and/or basic analytics tools (Power BI, Tableau, or similar platforms is a plus).


• Excellent report writing and verbal communication skills.

Preferred Experience:

• Prior exposure to agent banking, POS distribution networks, or BRM performance frameworks.


• Experience managing whistleblowing complaints or conducting workplace misconduct investigations.


• Familiarity with regulatory requirements around internal control, risk management, and field operations.


• Ability to speak Hausa, Igbo or Yoruba.