• Application Deadline:
• Position: Product Operations Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Abuja


• Job Field Media / Advertising / Branding  , Project Management 
  

Principal Duties / Tasks and Responsibilities

Project Management:

• Support tracking of product-related tasks to ensure they are on time. 


• Assist in tracking objectives and activities conducted with stakeholders and partners.


• Assist in developing and managing documents, structures, and detailed product plans to govern projects and track progress. 


• Assist in measuring product performance using appropriate systems, tools, and techniques.


• Facilitate and document outcomes at internal and external meetings and discussions.

Administrative Services:

• Ensure efficient and effective maintenance of all product/ project equipment.


• Detailed filing and documentation of ALL product documents.


• Maintain comprehensive product documentation, and keep up to date.

Data analysis:

• Support and assist with different forms of data analysis.


• Assist, monitor, and track the conversion and analysis of data. 


• Support the development of training materials, and conduct training and training assessments. 

Others:

• Facilitate customer interviews and user testing.


• Analyze product usage and activity data to identify feature enhancements.


• Work closely with the programming team on product introductions, usability testing, and pilot programs.


• Work with Product Manager to develop processes to accelerate product development and improve customer experience.


• Oversee the lifecycle of the Product from Development to Growth when the Product manager is absent Oversee all daily operations of the product team.


• Carry out daily Bank reconciliation of transactions.


• Work with Product analytics tools (e.g. Amplitude, Mix panel, Excel) to study key user metrics and propose changes in business processes.


• Manage product budgets and forecasts.


• Must be attentive and always make a detailed inquiry into customer complaints and feedback, which must be solved within 24 hours of receipt.


• Follow up on customer complaints and develop an action plan to meet the customer's needs, while liaising with concerned units for corrective action where necessary.

Requirements

• Candidates should possess relevant qualifications and work experience.

Added Advantage:

• Experience working in a Fintech Space / Industry.

Functional Competencies:

• Strong decision-making skills and the ability to take the lead.


• Ability to manage risk Process management and improvement focused.


• Effective communication skills including verbal, written, and presentation skills.


• Proven ability to work effectively both independently and in a team-based environment.


• Demonstrated willingness to be flexible and adaptable to changing priorities. 


• Strong multi-tasking and organizational skills.


• Performance Management.


• Project Management.


• Supervision.


• Quality Management.


•  Tracking Budget Expenses.


• Results Driven 


• Time Management.


• Flexibility as there may be travel involved.


• Good numeracy skills.