• Application Deadline:
• Position: Customer Experience Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• City Surulere


• Job Field Customer Care 
  

Responsibilities

• Answer customer inquiries


• Update customers’ record in the system, including notes about interactions.


• Make recommendations to management to improve customer experience.


• Enhance Customer training - Create video / PDF / other materials to provide quality training and ease the adoption of our applications.


• Maintain constant knowledge of our customers’ industry as well as ours.


• Be in the know of market trends and understand the operational functions of our customers in order to be in a position to provide the best solutions.


• Weekly / Monthly / Quarterly reviews of customer accounts and measurement of impact, highlight areas of improvements, Customer goal alignment and achievement through our product.


• Constant communication with customers, ensuring their challenges are attended to immediately.


• Diligently investigate and resolve customer queries, and report errors.


• Do constant follow-up with internal teams to ensure customer issues are resolved on priority.


• Ensure proper communication and constant adoption of new features/releases done.

What You’ll Bring

• BA / B.Sc Degree in Social Sciences, equivalent practical experience.


• 3+ years of experience in designing and executing training programs.


• Excellent communicator and strong in record keeping.


• Ability to take initiative and be flexible in a constantly-changing work environment.


• Strong knowledge of Microsoft Office suites.

Life at Office

• Join a diverse, passionate & driven team of all backgrounds.


• Casual work environment.


• Competitive salary.