• Application Deadline:
• Position: IT Support Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field ICT / Computer 
  
  

Responsibilities

• Provide prompt IT support and troubleshooting services to all team members.


• Troubleshoot, diagnose and resolve problems related to computer operating systems, hardware and software, mobile devices and other related equipment.


• Install and modify computer hardware and software as directed by supervisor.


• Record, track and document the help desk problem-solving process, including all successful actions taken through to the final resolution.


• Communicate with all team members regarding IT system and network information, updates and other information.


• Prioritize and schedule troubleshooting of problems to provide efficient support. Escalate problems when required to the appropriate support team members, technicians or outside vendors and consultants according to guidelines.


• Test fixes before implementation to ensure problems have been adequately resolved.


• Perform preventative maintenance on IT equipment, including checking and cleaning of Work-stations, printers and peripherals. Routinely monitor functioning of IT equipment and make necessary modifications to ensure equipment remains operational.


• Analyze end user and company IT needs and make recommendations of modifications and Upgrades when needed.


• Maintain IT inventory database.


• Provide basic IT education and training to end users to ensure effective use of computer hardware and software. Translate technical information into understandable and actionable direction for end users.


• Maintain knowledge of IT best practices and computer technology.


• Perform all other duties as assigned.