• Application Deadline:
• Position: IT Support Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 0 - 2 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Description

• Provide technical assistance with computer hardware and software.


• Resolve issues for staff via phone, in person, or electronically.


• Perform hardware and software installations, configurations and updates as needed


• Provide technical support across the company including troubleshooting system and network problems, diagnosing and solving hardware or software faults.


• Execute maintenance upgrades.


• Perform user administration tasks including setting up accounts for staff, educate them on log in and resolve issues arising.


• Resolve technical issues in a timely manner using available resources within the company.


• Ensure that each support issue and resolution is adequately documented.


• Record keeping of all assets also mapping this to unique identifiers, staff in possession of the assets and the state of assets.


• Planning, installation, maintenance, and upgrade of IT systems and company infrastructure.


• Ensuring the smooth running of day-to-day operations, making sure all tools needed by each department for work are provided.

Requirements / Qualifications / Skills

• Minimum of B.Sc. / HND Qualification.


• 0 - 2 years’ experience in an IT support role.


• Proficient use of Microsoft Office.


• Previous experience in a Contact Center/BPO will be an added advantage.


• Must possess problem-solving skills


• Should be teachable and a fast learner.