• Application Deadline:
• Position: IT Support Executive



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field ICT / Computer 
  
  

Business Objective

• To monitor and maintain the computer systems and networks of the organization and provide technical assistance and support to employees.

Accountabilities (Responsibilities)

• Install and configure computer hardware, operating systems, and applications.


• Monitor and maintain computer systems and networks.


• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.


• Resolve issues for staff via phone, in person, or electronically.


• Replace parts as required.


• Provide support, including procedural documentation and relevant reports.


• Follow diagrams and written instructions to repair a fault or set up a system.


• Support the roll-out of new applications.


• Set up new users' accounts and profiles and deal with password issues.


• Respond within agreed time limits to call-outs.


• Work continuously on a task until completion (or referral to third parties, if appropriate).


• Prioritize and manage many open cases at one time.


• Test and evaluate new technology.

Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or other related field is required.


• Hardware knowledge.


• Strong troubleshooting and critical thinking skills.


• Previous working experience in IT Support.