Job Description
Role Summary
- We are seeking a results-driven and commercially minded Sales Lead to drive revenue growth, strengthen client relationships, and oversee sales operations within the hospitality business.
- The ideal candidate will combine strong business development capability with effective team leadership and outlet management to improve profitability, customer experience, and operational performance.
Key Responsibilities
Business Development & Sales:
- Identify and secure new business opportunities, corporate partnerships, and high-value clients.
- Drive sales across hospitality services including rooms, events, food, and beverage outlets.
- Develop and implement sales strategies to achieve revenue and growth targets.
- Monitor market trends, competitor activities, and customer preferences to improve market positioning.
Team Leadership & People Management:
- Lead, supervise, and motivate sales and outlet teams to achieve performance goals.
- Conduct staff scheduling, performance monitoring, coaching, and training.
- Foster a customer-focused and high-performance work culture.
- Ensure effective communication and collaboration across departments.
Outlet & Operational Management:
- Oversee daily outlet operations to ensure service excellence and operational efficiency.
- Monitor inventory usage, sales performance, and cost control measures.
- Ensure compliance with operational standards, hygiene, and customer service procedures.
- Resolve customer complaints and maintain high guest satisfaction levels.
Reporting & Performance Management:
- Prepare sales reports, forecasts, and operational updates for management review.
- Track KPIs, revenue performance, and outlet profitability.
- Support management in implementing growth and improvement initiatives.
Qualifications & Competencies
- Bachelor’s Degree in Marketing, Business Administration, Hospitality Management, or related field.
- 3–5 years of experience in hospitality sales, restaurant management, or related roles.
- Strong leadership, negotiation, and relationship management skills.
- Proven ability to drive revenue growth and manage teams effectively.
- Good understanding of hospitality operations and customer service standards.
- Proficient in Microsoft Office and POS / CRM systems.
- Results-oriented, proactive, and able to thrive in a fast-paced environment.