• Application Deadline: Mon, 5 Sep 2022 00:00:00 GMT
• Position: Tele-collection Call Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Abuja


• Job Field Customer Care 
  

Job Description

• Keep tracking outstanding debts through phone calls


• Follow-up with ALL promises to pay in a timely fashion.


• Contacting customers daily / weekly and informing them of their overdue loans.


• Following up with customers daily/weekly on previous payment redemption date


• Advising customers on the best payment options and negotiating suitable payment plans.


• Thoroughly understands assigned portfolio and product


• Responding to customer queries and escalating accordingly


• Maintaining accurate, up-to-date customer account information


• Reporting accurate customers feedback daily/weekly.

Requirements / Specification

• Minimum Qualification: HND / B.Sc


• 2 years of work experience.


• Previous experience in tele-collections or Customer Service will be an added advantage


• Strong Written, Communication and Negotiation Skills.


• Strong command of English Language and Hausa language


• Agile, Teachable and willing to learn


• Ability to collaborate with a team in a fast-paced environment.


• Attention to detail and strong Listening skills


• Persuasive, sales / marketing and analytical skills will be an added advantage.