• Application Deadline:
• Position: Credit Control Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Not specified


• Job Field Finance / Accounting / Audit 
  

What You’ll Do

• Make outbound calls to customers with defaulting loans


• Negotiate payment arrangements with delinquent customers


• Provide back-office support to field recovery agents


• Communicate identified risks to the Operations and Growth team to help improve the loan underwriting process


• Introduce debt recovery initiatives to test new ideas aimed at lowering defaults


• Analyse data to identify patterns in repayment behaviour


• Review poorly-performing clusters for rehabilitation


• Investigate and escalate fraud cases within clusters

Requirements:

• A Bachelor's Degree from a related field with at least a Second Class Upper


• 2+ years experience in microfinance operations directly dealing with delinquent clients and other problem-solving situations.


• Experience working in a fast-paced, remote environment

What it Takes to Succeed in the Role:

• You're a critical thinker and possess great problem-solving skills


• You're good at negotiating and persuading


• You're an excellent collaborator and team player


• You demonstrate good organizational and time-management skills


• You are personable, enjoy meeting new people and sharing ideas


• You are interested in using technology to solve problems


• You're able to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects


• You're happy to get your hands and feet dirty to get the work done!

Benefits

• Competitive salary


• 60 - 70% remote


• Full medical coverage (Nigeria/Benin Republic only)


• Laptop


• Medical Insurance


• Stock option


• The opportunity to work at a YC-backed startup


• A team that's invested in your growth