• Application Deadline: Fri, 19 Aug 2022 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Location: Lekki, Lagos

Job Description

• Identify and assess customers’ needs to achieve satisfaction.


• Build sustainable relationships and trust with customers through open and interactive communication.


• Provide accurate, valid and complete information by using the right methods/ tools.


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up toensure resolution.


• Keep records of customer interactions, process customer accounts and file documents.


• Resolve customers’ concerns and answer customers’ enquiries.


• Maintain a positive attitude and calmly respond to customers’ complaints.


• Attract customers by promoting the product and company positively whilst answering questions and addressing concerns as they arise.


• Recommend possible products to meet the customers’ needs.

Skills and Qualifications

• Bachelor's Degree with 2 - 5 years of work experience.


• Clear communication skill.


• Ability to pay attention to details.


• Ability to work with little or no supervision.


• The candidate must be a self starter.


• Time management.