• Application Deadline: Sat, 20 Aug 2022 00:00:00 GMT
• Position: Call Center Agent (Portugese)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field Customer Care 
  

Our client; a reputable firm in the ELECTRONIC sector is looking to fill the role of a CALL CENTER AGENT

RESPONSIBILITIES

• Answer incoming calls and respond to customers via emails and on social media platforms


• Manage and resolve customer complaints


• Identify and escalate issues to supervisors


• Provide product and service information to customers


• Troubleshoot required information using available resources


• Document all interactions with Customers according to standard operating procedures


• Recognize, document, and alert the management team of trends in Voice of Customer


• Follow up customer calls where necessary


• Willingness to go the extra mile to ensure Customers Satisfaction


• Other duties as assigned

REQUIREMENT

• Proficiency in Portuguese & English language (read, write & speak).


• BSC from any course of study.


• Completed Mandatory NYSC/ Exemption letter.


• Proficient in relevant computer applications e.g., MS office.


• 1-3 years of experience in a call center environment/ customer Service in an ELECTRONIC INDUSTRY


• Customer centric with a positive mindset.


• Ability to multi task.


• Superior listening, verbal and written communication skills