• Application Deadline: Wed, 31 Aug 2022 00:00:00 GMT
• Position: Shared Services Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Job Summary

• Responsible for providing support to the HR team through prompt response/resolution on shared services operational activities thereby improving employee satisfaction.

Responsibilities

• Responsible for shared services operational transactions and give insights on how to improve operational efficiency


• Improve customer sservice through Prompt response to employee requests and complaints in line with agreed SLA on the HR Helpdesk


• Manage end-to-end on-boarding of all new hires


• Ensure that all new hires documentation is sighted, verified and documented


• Ensure the availability of work tools, ID/access control cards for all new hires as part of day 1-readiness


• Ensure overall Day 1 readiness to improve new hire employee experience and seamless integration into Interswitch


• Responsible for maintenance and accuracy of employee records (both softcopy and hardcopy) and ensure document control in line with core filing criteria


• Advice on initiatives to improve employee and process documentation


• Responsible for effecting staff redeployment/reassignment, issuance of letters and follow up to ensure update on all platforms


• Design and execute shared services surveys to solicit feedback from employees and provide action plan of improving employee satisfaction and experience


• Responsible for an end-to-end management of the employee confirmation process


• Responsible for employee information management


• Monitor and issue all stationary requests through the inventory management system


• Provide assistance on interpretation and adherence to company/HR policy


• Provide support on HR Strategic projects as may be required

Requirements

• Bachelor's Degree


• Membership of Chartered Institute of Personnel Management (CIPM), Chartered Institute of Personnel and Development (CIPD) or HR Certification Institute (HRCI) will be an advantage


• Minimum of 4 years work experience in similar role


• Microsoft office skills


• Problem solving skills


• Attention to details


• Good understanding of trends, challenges, opportunities, regulations and legislations relating labour law


• Good planning and coordinating skills


• Good interpersonal and relationship management skills


• Excellent customer service orientation.