• Application Deadline: Thu, 15 Sep 2022 00:00:00 GMT
• Position: Client/Customer Service Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000
  

Job description for a customer service representative.

• Must be good in the use of computer ( all office package) 


• Attracts potential customers by answering product and service questions; suggesting information about other products and services.


• Opens customer accounts by recording account information.


• Maintains customer records by updating account information.


• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


• Resolve customer complaints via phone, email, mail, or social media.


• Use telephones to reach out to customers and verify account information.


• Greet customers warmly and ascertain problem or reason for calling.


• Build customer database.


• Assist with placement of orders, refunds, or exchanges.


• Advise on company information.


• Take payment information and other pertinent information such as addresses and phone numbers.


• Place or cancel orders.


• Answer questions about warranties or terms of sale.


• Act as the company gatekeeper.


• Suggest solutions when a product malfunctions.


• Handle product recalls.


• Attempt to persuade customer to reconsider cancellation.


• Inform customer of deals and promotions.


• Sell products and services via cold calls and emails and social media


• Utilize computer technology to handle high call volumes.


• Work with customer service manager to ensure proper customer service is being delivered.


• Close out or open call records.


• Compile reports on overall customer satisfaction.


• Read from scripts.


• Handle changes in policies or renewals.

·         Ability to remain professional and courteous with customers at all times

·         Excellent verbal and written communication skills

Required:

• B.Sc in English, Mass Communication, Business Management or any other related field


• Courses in Customer Service is an added advantage


• Minimum of 2 Years Customer Service Experience


• Manages organizations front desk in a professional manner


• Client focused, with excellent communication and interpersonal skills


• Experience in responding to E-mails, inbound calls and online chats


• Positive attitude and mindset, have the ambition and passion to succeed


• Ability to prioritize workload, and do the right thing at the right time


• Ability to respond to clients’ inquiries & resolve complaints in a timely manner