• Application Deadline:
• Position: Supervisor-Concierge


• Job Type Full Time


• Qualification


• Experience


• Location Lagos


• Job Field Hospitality / Hotel / Restaurant 
  

Job Number 22133854

Job Category Rooms & Guest Services Operations

Location Lagos Marriott Hotel Ikeja, 122 Joel Ogunnaike Street, Lagos, Lagos, Nigeria

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.


• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.


• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.


• Answer, record, and process all guest calls, messages, requests, questions, or concerns.


• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.


• Review shift logs/daily memo books and document pertinent information in logbooks.


• Ensure that any outstanding requests from the previous day receive priority and are resolved.


• Monitor inventory and order general office supplies.


• Notify Loss Prevention/Security of any guest reports of theft.


• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.


• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.


• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.


• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.


• Speak with others using clear and professional language; answer telephones using appropriate etiquette.


• Develop and maintain positive working relationships with others.


• Ensure adherence to quality expectations and standards.


• Stand, sit, or walk for an extended period of time.


• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.


• Perform other reasonable job duties as requested by Supervisors.