• Application Deadline:
• Position: Senior Customer Finance Analyst


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Finance / Accounting / Audit 
  

Job Purpose / Mission

• Engie Energy Access is looking for dynamic, highly motivated and disciplined Senior Customer Finance Analysts with a passion for entrepreneurship, renewable energy and financial inclusion.


• This position is a key role within the Customer Finance Department of a fast-paced start up at the front lines of renewable energy and mobile payment technology.


• This role requires individuals to work under limited supervision, perform duties associated with locating unreachable customers, direct interaction with customers and where need be deactivate non-paying customers while giving good customer experience.

Responsibilities, Deliverables and Activities

Key Responsibilities:

• Customer engagement - Bounce backs & Repossessions for defined customers


• Customer engagement – Customer surveys based on different parameters

Deliverables and Activities

• Mobile Money Development – Build Mobile Money Network in defined locations


• Mobile Money Development – Develop and implement migration plan of new and existing customers to Mobile Money payment channels


• Continuous improvement of Customer Finance field processes


• Overall Responsibility for Credit performance in assigned locations

Required Skills & Experience

• Degree or Diploma in a relevant field


• Knowledge of the service area geographies.


• Skilled in both verbal and written communications.


• Skilled in customer relations, negotiations and problem-solving.


• Ability to establish and maintain effective working relationships with internal and external customers


• Demonstrated high levels of maturity


• Team player who is able to work independently


• Demonstrated honesty and integrity.


• Fluency in English and local language(s) in assigned region

Highly Desired Skills:

• Experience with excel and Powerpoint added advantage


• Community work experience