• Application Deadline:
• Position: Customer Service Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

• As a customer service agent, you would be a part of the customer service team at Mano.


• You will be responsible for ensuring that our users have a seamless support experience over the phone and live chats.


• This also includes handling incoming issues and working with other teams to troubleshoot problems


• You will also serve as a feedback channel by relaying customers concerns and problem to the operations or relevant teams so that we can fix the gap.


• Experience using Zendesk is a strong advantage.

Job Responsibilities

• Provide seamless support to all our customers


• Maintaining updated knowledge of the products available in our stores and customer service policies


• Confirming customers payment via the payment channels, as well as tracking pending payments


• Resolving every customer complaint professionally via the phone or live chat


• Giving information to new and old customers browsing through our websites


• Replying to chats via the live chat channel.

Requirements

• Minimum of a Bachelor’s Degree from a recognized Institution


• Minimum of 2 years previous customers experience is a plus


• Strong command of written and verbal English


• Good communications skills


• Previous experience working in an E- commerce industry is an added advantage


• Excellent organization or multitasking skills


• Passion for delivering an amazing customer experience


• Ability to use Zendesk is an added advantage


• Ability to work in shifts


• Must live on the island or environs.

Benefits

• Integration in a young and dynamic team


• Professional growth opportunity


• Multicultural environment.