• Application Deadline: Wed, 31 Aug 2022 00:00:00 GMT
• Position: Ticketer / Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Abuja


• Job Field Customer Care 
  

Job Description

• Ability to make accurate bookings for customers


• Calculate expenses, write and sell ticket to passengers.


• Provide good customer service.


• Rebook tickets and other arrangements.


• Check and validate all passenger payments for tickets/luggage and issue boarding pass.


• Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.


• Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.


• Ensure all customer cargo are properly tagged for safety and security purposes.


• Handle boarding announcements and communication of other exceptions promptly to all passengers.


• Ensure feedback is communicated to customers within agreed and set timelines.


• Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error free and well-informed interactions.


• Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.

Requirements

• Candidates should possess a Bachelor's Degree / HND in relevant fields with 2 - 3 years work experience.


• Previous experience as a ticketing officer in a related company


• Strong knowledge in customer service


• Thorough knowledge of transportation and logistics industry


• Excellent verbal and written communication skills


• Basic typing and computer skills