• Application Deadline: Wed, 14 Sep 2022 00:00:00 GMT
• Position: Business Process Analyst


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 - 6 years


• Location Lagos


• City Victoria Island


• Job Field ICT / Computer 
  

General Roles

• To manage the improvement/radical redesign of business processes by identifying inefficiencies, proposing improvements and supporting the execution of improvements that will translate to positive customer experience, cost savings, revenues and operational efficiency.


• To identify strategic transformation projects that will increase efficiency via the transformation of resources (organizational/people change, development, training) processes and/or information technology.


• To identify and implement initiatives that will optimize the capabilities of existing resources and infrastructure across Primera

Job Description

Strategic:

• Work with management to identify business needs, challenges and opportunities


• Recommend new techniques and technologies to achieve business goals


• Determine business roadmap and provide support in future business planning


• Evaluate existing business processes and recommend improvements


• Analyze business needs and develop strategies to meet these needs


• Develop action plans to overcome business challenges


• Recommend business improvements based on market and competitive trends


• Perform business analysis and reporting for assigned projects


• Build positive and trustful working relationships with internal/external customers


• Maintain clear and complete knowledge on business operations and procedures


• Drive execution of strategic process improvement initiatives

Continuous Process Improvement:

• Perform Business Analysis Planning & Monitoring, Strategy Analysis, Requirement Analysis & Design Definition, Requirements Lifecycle Management, Elicitation & Collaboration and Solution Evaluation with stakeholders before seeking management approval.


• Facilitate the process discovery walk throughs and process redesign sessions with stakeholders.


• Review ‘as-is’ processes and ‘to-be’ processes and analyze both to identify most impactful changes


• Document organizational & process requirements, workflows etc. and communicate them to stakeholders.


• Ensure proposed changes/solutions effectively handle the current pain points (root cause focused)


• Identify stakeholders, analyze business requirements, and facilitate development of Business Requirement Specification documentation for solution/customization development


• Model envisioned scenarios for substandard processes/improvement opportunities and facilitate approval for changes


• Develop process maps for new processes (using Microsoft Visio Mapping Tool etc.)


• Facilitate the revision of Standard Operating Manuals (SOM) with departments and products teams

Accountability:

• Partnership on continuous process improvement journey and re-engineering of the bank’s business process standards.

Qualifications

• Minimum of First Degree.


• MBA, MSC, MA and/or Professional Qualifications is an added advantage)


• 4-6 years working experience as core Business Process Analyst in the financial services industry or FINTECH space.

Relevant Certifications:

• Certified Business Analysis Professional Certification (CBAP/CCBA, BCS BA, PMI-PBA, etc.)


• PROSCI Change Management Certification


• Certified Quality Process Analyst (CQPA)


• Agile Project Management Certification

Required Skills & Competencies:

• Excellent engagement Skills


• Critical thinking


• Problem solving


• Communication


• Negotiating


• Organize information


• Strong knowledge of banking operations


• Business Analysis


• Process Improvement


• Change Management


• Project Management


• Pay attention to details


• Team player


• Honest, proactive and hardworking


• Ability to adapt to changes


• Excellent written and verbal communication skills.