• Application Deadline: Tue, 30 Aug 2022 00:00:00 GMT
• Position: Digital Channel Service Management Intern


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Internships / Volunteering  , Media / Advertising / Branding 
  

Job Purpose

• The main role of the interns is to ensure Process Improvement, Service Management and assist in the implementation & Managing the life cycle of business in digital banking services.

Rôles & Responsibilities

• Tracking service performance


• Monitoring compliance to SLA both internally and externally


• Review the process with a view to reduce turnaround time


• Assist in the primary role in developing implementation & Managing the lifecycle of business in digital banking services.


• Oversee the completion of new channel development, including the planning, Compliance,Monitoring and reviewing progress and accuracy of work; evaluating results to determine if expected value was delivered.


• Assist in presenting results and data analytics for assigned channels.


• Be responsible for updating workflows and plans for the internal digital transformation process.


• Any other tasks assigned by the supervisor

Profile

• Possess a Bachelor's Degree in relevant fields; with interest in the digital space


• Ability to listen, adapt, persuade and transform


• Ability to make new and useful ideas work;


• Ability to extract, interpret, analyze data and resolve problems;


• Ability to produce deliverables conforming to the required standard;


• Ability to support a team and team building skills.