• Application Deadline: Tue, 30 Aug 2022 00:00:00 GMT
• Position: ICT Support Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Abuja


• Job Field ICT / Computer 
  

Location: Utako, Abuja (FCT)

Job Description

• Provide support for IT equipment and end-user software within the company, including laptops, printers, and intercom.


• Troubleshoot and ensure that IT services are working optimally for end users to carry out their duty efficiently.


• Monitor the external services provided by Internet Service Providers (ISPs) and ensure compliance with contractual terms and conditions.


• Carry out installation, configuration, routine preventive maintenance/checks and any necessary repair on all IT hardware equipment and computer accessories/peripherals.


• Provide new joiners with IT equipment set up according to their needs.


• Create and implement electronic data backup system to prevent loss of information.


• Monitor network performance to determine whether adjustments or changes need to be made.


• Create and update log sheet of all ICT issues managed with the status of resolution.


• Ensure ICT Issues are attended to and resolved efficiently within the turnaround time of at most 48 hours.


• Install, troubleshoot and maintain desktop software applications and operating systems like Microsoft Office suite, Windows 7, Windows 8 and Windows 10.


• Recommend best hardware type and specification for end users best suited for their scope of work.


• Train employees in computer system or software use.


• Reduce vendor service costs by fixing minor equipment issues.


• Undertake IT Projects as required.

Qualification

• Degree or HND in Computer Science, Engineering or any of the related Social Sciences.


• 1 - 3 years work experience.

Required Professional Qualifications:

Any of the following ICT Professional certifications

• Data Analytics


• Microsoft Certifications


• ITIL


• Cisco Certified Network Associate.