• Application Deadline: Tue, 23 Aug 2022 00:00:00 GMT
• Position: Quality Assurance Analyst


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Security / Intelligence 
  

Location: Ikeja, Lagos

Job Description

• The Quality Assurance Analyst is responsible for implementing quality assurance policies for PSM, monitoring compliance by conducting inspections, investigating and identifying process issues, and reporting.

Service Assurance:

• Implementing quality assurance policies and procedures.


• Regular review of service delivery for conformance with SLAs.


• Ensuring that reports due for submission to clients are submitted as at when due.


• Ensuring that standards and safety regulations are observed.


• Addressing and discussing issues and proposed solutions with superiors.


• Identifying and resolving workflow issues.

Compliance Monitoring:

• Performing routine inspections and quality tests.


• Ensure operational compliance to all laid down policies of the company.


• Drive conformance to QMS ISO9001:2015 standards for PS operations; document control, SOP compliance and report collation.

Reporting:

• Documenting quality assurance activities.


• Prepare reports on investigations and escalate to superiors.

Qualifications / Experience

• Candidate should possess a Bachelor's Degree / HND qualification.


• Minimum of three (3) years experience in security operations or related field


• Working knowledge of tools, methods, and concepts of quality assurance.

Competencies:

• Quality Assurance: maintenance of the level of quality of service by paying attention and monitoring every stage of the process of service delivery


• Communication Skills: Ability to communicate fluently in English in both written and verbal communication


• Teamwork and Interpersonal Skills: Ability to work effectively with others to achieve common goals; interact positively and build good working relationships


• Risk Assessment: Risk awareness; ability to identify security risks and threats in assigned locations, proffer ways to mitigate the risks and engage with Line Manager(s) on solutions


• Supervisory Skills: Ability to supervise subordinates effectively and ensure compliance with service standards; required guard strength, post orders and discipline


• Time Management: Ability to manage work time effectively for optimum output and delivery of tasks as at when due


• Report Writing: Ability to gather required information and prepare report for submission in the approved format


• Compliance Monitoring: Knowledge of Halogen operational policies, procedures and service standards, and the seamless enforcement of same at assigned location


• Motorcycle Riding Skill: Ability to ride a motorcycle and possession of applicable rider’s license.


• MS Office: Word, Excel and PowerPoint proficiency