• Application Deadline: Fri, 30 Sep 2022 00:00:00 GMT
• Position: Head of Operations


• Job Type Full Time


• Qualification MBA/MSc/MA


• Experience 5 years


• Location Lagos


• Job Field Administration / Secretarial 
  

Location: Opebi, Ikeja - Lagos

Job Description

Operations:

• Maintains the stability and reputation of the store by complying with legal requirements.


• Maintains operations by initiating, coordinating and enforcing retail operational policies and procedures manual


• Implement and maintain retail operational policies and procedures to incorporate a sales plan, cost control, shrinkage management and reduction, audit compliance and people management


• Contributes to future development at strategic and operational level


• Plans, identifies, communicates and delegates key responsibilities and practices to the store management team to ensure smooth flow of retail operations

Sales:

• Increase sales to maximize profitability while reducing costs through well managed operational controls


• Drive sales and retail improvements through analysis and support.


• Propose measures to improve operational performance


• Ongoing review of sales results versus targets and budget

Staff:

• Ensures store operations requirements are fulfilled to include scheduling, assigning employees, follow up on work results


• Maintains store staff by assisting in recruitment, selection, orientation and training.


• Maintains store staff results by coaching, counselling, disciplining, planning, monitoring and appraising job results.


• Protects staff by providing safe and clean environment.


• Commercial communication to all staff.


• Develop the sales staff and support areas to optimize sales and profits.


• Create and develop a coaching culture as well as promoting an environment that promotes diversity.


• Lead the store team to deliver a profitable business.


• Ensure staff have a high level of customer awareness and product knowledge.


• Liaise with Training Department to develop and manage the company's sales and product training programmes

Merchandise:

• Formulates pricing policies by reviewing merchandise activities, determining additional sales promotion, authorization stock clearance and studying trends.


• Market merchandise by studying advertising, sales promotions, display plans, analysing operating and financial statements for profitability ratios.


• Secures merchandise by implementing security systems and measures.


• Set the highest international merchandise standards


• Liaise with Buying department to ensure range and stock levels are consistent with business requirements.

Financial:

• Achieve financial objectives by preparing budgets, scheduling expenditure, analyzing variances and initiating corrective actions


• Maximise sales and profitibility for the company


• Set monthly targets, monthly and annual budgets


• Update forecast results


• With closely with COO to provide quality retail information.

Customers:

• Identifies current and future requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements


• Protects customers by providing safe and clean environment


• Take account of customers needs and shopping habits and competitor activity


• Use a range of internal and external information data to initiate business changes and create a customer focused culture

Marketing:

• Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.

Requirements

• Candidates should possess a Master's Degree / MBA qualification.


• Minimum of five (5) years experience in retail operation


• Proven experience in retail operation ( experience from retail pharmacy an added advantage)


• Must possess Masters qualification in management or business administration


• Possess innovative and strategic policy formulation skills that would grow the retail operation speedily.


• Excellent leadership skills.