• Application Deadline: Mon, 10 Aug 2026 00:00:00 GMT
• Position: Receptionist / Membership & Concierge Coordinator



• Job Type Full Time



• Qualification



• Experience 3 - 5 years



• Location Abuja




• Job Field Construction and Site Engineering  , Food, Beverage and Hospitality 
  
  

Job Responsibilities

• Greet every member and guest by name; own the arrival and departure experience.


• Manage bookings across training sessions, treatments, diagnostics, the boardroom, and dining. Coordinate member requests end-to-end: reservations, guest passes, special arrangements, follow-ups.


• Maintain accurate member records, preferences, and visit notes in the CRM.


• Handle membership enquiries and tour scheduling with discretion; support the membership sales process.


• Manage guest access in line with club policy (invitation-only protocols, guest limits).


• Resolve issues instantly and gracefully; escalate only when necessary.


• Maintain the presentation of reception and front-of-house areas at all times.

Candidate Requirements

• Minimum 3–5 years of front-of-house or guest relations experience in a premium environment. Impeccable grooming, presentation, and personal polish.


• Excellent written and spoken English; warm, confident telephone and in-person manner.


• Discretion and confidentiality — comfortable serving executives, diplomats, and high-net-worth individuals without familiarity or intrusion.


• Highly proficient with booking systems, CRM software, and general business technology.


• Strong organisational skills and calm under pressure.

Personal Attributes:

• Naturally warm, poised, and unflappable.


• Obsessive attention to detail and memory for people.


• High emotional intelligence; reads the room.


• Proactive and anticipatory — solves needs before they are voiced.