• Application Deadline:
• Position: Credit Collections Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Finance / Accounting / Audit 
  

Category: Operations & Finance

About the Role

• Credits Collection Associate is solely responsible for retrieving all outstanding defaults from existing customers and work with them to develop plans to pay back those debts.

Job Description

• Keep track of customer accounts to identify outstanding debts


• Plan course of action to cover outstanding payments from customers


• Communicate with customers that are owing to negotiate payoff deadlines/payment plans and to inquire of their payment status by phone


• Track down defaulters and prevent repeated payment negligence by working out and agreeing on practical debt payments


• Create and establish trust with defaulters to avoid defaulting in the future.

Requirements

Person Specification:

• 2-3 years’ work experience (banking or financial services sector is a bonus)


• Experience in a Microfinance bank is an advantage


• Proven experience as a debt/recovery collector (FMCG, Pharmaceutical sector is a bonus)


• Proficiency in the use of Microsoft Office Suite and Accounting software.

To succeed in this role, you should:

• Have the ability to multitask


• Possess strong communication (writing and verbal), analytical and negotiation skills.