• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 years



• Location Edo




• City Benin




• Job Field Customer Care, Success and Service 
  
  

• We are seeking an experienced and highly motivated Customer Service Representative to join our team.


• As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our valued customers.

Responsibilities

• Manage incoming customer inquiries via phone, email, and social media channels.


• Provide product and service information to customers.


• Respond to customer complaints and resolve issues in a timely and effective manner.


• Process customer orders.


• Collaborate with other teams to ensure customer satisfaction.


• Maintain accurate records of customer interactions and transactions.


• Identify and escalate priority issues to the appropriate department.

Requirements

• Candidate must possess at least a Bachelor’s Degree in a related field.


• Minimum of 2 years of experience in a similar role.


• Flexible to work shifts, including days, nights, weekends, and holidays.


• Must reside in Benin City, specifically around Sapele Road or GRA and environs.


• Excellent communication and interpersonal skills.


• Capacity to work under pressure.


• Strong problem-solving and analytical skills.


• Proficiency in multitasking and prioritizing in a fast-paced environment.


• Proficiency in Google Docs (especially spreadsheets) and CRM software.


• Experience in a customer-focused environment.


• Ability to work independently and in a team setting.