• Application Deadline: Mon, 31 Aug 2026 00:00:00 GMT
• Position: Guest Relations Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Food, Beverage and Hospitality 
  
  

Summary

• We are looking for a passionate, service-oriented, and experienced Guest Relations Manager to create exceptional guest experiences and ensure the highest standards of hospitality.


• The successful candidate will be responsible for building strong relationships with guests, resolving concerns promptly, and enhancing overall guest satisfaction.

Key Responsibilities

• Welcome and engage with guests to ensure they enjoy a memorable stay.


• Address guest inquiries, requests, feedback, and complaints professionally and efficiently.


• Ensure prompt resolution of guest issues while maintaining high service standards.


• Monitor guest satisfaction and implement initiatives to improve the overall guest experience.


• Coordinate with Front Office, Housekeeping, Food & Beverage, Maintenance, and other departments to meet guest needs.


• Manage VIP arrivals and special guest requests.


• Conduct regular follow-ups with guests to ensure satisfaction throughout their stay.


• Maintain accurate guest records and prepare guest relations reports.


• Train and guide staff on customer service excellence and hospitality standards.


• Ensure compliance with the resort's guest service policies and procedures.

Requirements

• Bachelor's Degree or HND in Hospitality Management, Business Administration, or a related field.


• Minimum of 3 years' experience in Guest Relations, Front Office, or Customer Service within a hotel or resort.


• Excellent communication and interpersonal skills.


• Strong problem-solving and conflict-resolution abilities.


• Professional appearance with a warm and welcoming personality.


• Strong organizational and leadership skills.


• Proficiency in Microsoft Office and hotel management software.


• Ability to work flexible shifts, including weekends and public holidays.

What We Offer

• Career growth and professional development opportunities.


• A supportive and dynamic work environment.


• Staff benefits in accordance with the resort's policies.