• Application Deadline: Mon, 31 Aug 2026 00:00:00 GMT
• Position: Front Desk Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Customer Care, Success and Service  , Food, Beverage and Hospitality 
  
  

Job Summary

• We are seeking a professional, customer-focused, and experienced Front Desk Manager to oversee the daily operations of our front office.


• The ideal candidate will ensure exceptional guest experiences, supervise front desk staff, and maintain efficient front office procedures while upholding the resort's standards of excellence.

Key Responsibilities

• Supervise and coordinate all front desk operations.


• Welcome guests and ensure a warm, professional check-in and check-out experience.


• Handle guest inquiries, complaints, and special requests promptly and professionally.


• Prepare staff schedules and supervise front office personnel.


• Train, mentor, and evaluate front desk team members.


• Ensure accurate reservations, billing, and payment processing.


• Maintain high standards of customer service and hospitality.


• Coordinate with Housekeeping, Maintenance, Security, Food & Beverage, and other departments to ensure seamless guest service.


• Prepare daily, weekly, and monthly operational reports.


• Ensure compliance with resort policies, procedures, and hospitality standards.

Requirements

• Bachelor's Degree or HND in Hospitality Management, Business Administration, or a related field.


• Minimum of 3 years' experience in a supervisory or managerial front office role in a hotel or resort.


• Strong leadership and team management skills.


• Excellent verbal and written communication skills.


• Proficiency in Microsoft Office and hotel management software.


• Strong problem-solving and organizational abilities.


• Professional appearance and a customer-oriented attitude.


• Ability to work flexible shifts, including weekends and public holidays.

What We Offer

• Opportunities for career growth and professional development.


• A dynamic and supportive work environment.


• Staff benefits in accordance with the resort's policies.