• Application Deadline:
• Position: Operations Coordinator



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 years



• Location Lagos




• Job Field Administration / Facilities 
  
  

Responsibilities

• Manage the firm's day-to-day operations to ensure efficient service delivery.


• Supervise and coordinate the activities of the sales, visa application, and administrative teams.


• Monitor staff performance, attendance, productivity, and compliance with company policies.


• Ensure enquiries and client applications are handled promptly and professionally.


• Track sales performance and work closely with the sales team to achieve monthly targets.


• Conduct regular team meetings and provide coaching, guidance, and performance feedback.


• Develop and improve operational processes to increase efficiency and service quality.


• Resolve operational issues, client complaints, and internal escalations promptly.


• Monitor client files to ensure applications are progressing within agreed timelines.


• Produce operational and sales reports for management.


• Ensure compliance with company procedures, quality standards, and data protection requirements.


• Coordinate staff schedules, workload allocation, and departmental priorities.


• Assist with recruitment, onboarding, and training of new employees.


• Work closely with senior management to implement business improvement initiatives and achieve organisational goals.

Requirements

• Bachelor's Degree in Business Administration, Management, Marketing, or a related discipline.


• Minimum of 5 years' experience in operations management, office management, team leadership, customer service, or a similar role.


• Previous experience managing teams in a professional services, travel, immigration, legal, or consulting environment is an advantage.


• Strong leadership and people management skills.


• Excellent communication and interpersonal abilities.


• Proven ability to manage multiple priorities in a fast-paced environment.


• Strong organisational and problem-solving skills.


• Excellent customer service and conflict resolution skills.


• Ability to analyse reports and monitor operational performance.


• Good knowledge of Microsoft Office applications and CRM systems.


• High level of professionalism, integrity, attention to detail, and accountability.

What We Offer

• Salary: N300,000 - N350,000 / Month (depending on experience).


• Performance-based bonuses.


• Opportunity to work with one of Nigeria's leading immigration and legal consultancy firms.


• Professional development and career progression opportunities.


• Supportive, collaborative, and high-performance work environment.


• Ongoing training and leadership development.