• Application Deadline:
• Position: Customer Success Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• Job Field Customer Care, Success and Service  , ICT / Computer 
  
  

Job Objective

• To proactively manage customer relationships across assigned accounts, ensuring successful onboarding, adoption, value realization, and ongoing satisfaction with Bluechip’s solutions.


• The role serves as a trusted advisor to customers, aligning business needs with product capabilities while driving retention and growth.

Key Duties & Responsibilities

• Serve as the primary point of contact for assigned customers throughout the customer lifecycle


• Lead customer onboarding, solution adoption, and post-implementation success activities


• Build strong, trusted relationships with customer stakeholders and decision-makers


• Understand customer business goals and align Bluechip solutions to measurable outcomes


• Conduct regular check-ins, business reviews, and success planning sessions


• Track product usage, customer health metrics, and adoption trends


• Identify risks, issues, and opportunities early and proactively manage escalations


• Collaborate with Divisional Heads and Support teams to resolve issues and improve customer experience


• Capture customer feedback and advocate for enhancements or improvements internally


• Support renewals, upsell, and cross-sell opportunities in collaboration with Sales


• Ensure customers achieve maximum value from Bluechip’s solutions.

Key Performance Indicators (KPIs)

• Customer retention and renewal rate


• Customer satisfaction score (CSAT ≥ 4.2/5)


• Product adoption and usage metrics


• Time-to-value and onboarding success rate


• Number of escalations resolved within SLA


• Net Revenue Retention (NRR) and expansion support.

Education & Qualifications

• Bachelor’s degree in Business, IT, Engineering, or a related discipline


• Professional certifications (Customer Success, Project Management, Agile, or IT-related) are an advantage


• 3–5 years of experience in Customer Success, Account Management, Consulting, or similar client-facing roles


• Experience working with enterprise or B2B customers in Technology, FSI, Telecoms, or similar environments.

Knowledge & Competencies:

• Strong understanding of customer success frameworks and lifecycle management


• Knowledge of enterprise software or business application solutions


• Familiarity with business processes, KPIs, and value measurement


• Understanding of change management and customer adoption strategies.

Skills:

• Excellent stakeholder management and relationship-building skills


• Strong communication, presentation, and facilitation abilities


• Ability to translate customer needs into actionable insights and solutions


• Problem-solving and analytical thinking


• Strong time management and ability to manage multiple customer accounts.

Benefits & Perks

• Competitive salary package aligned with experience and qualifications


• Comprehensive health coverage


• Retirement savings plan with company contributions


• Professional development and certification support


• Supportive and inclusive work culture


• Flexible work arrangements to promote work-life balance


• Modern, collaborative work environment.