Job Description
Job Summary
Sells the Bank products directly to customers, often through field visits or calls.
Key Roles & Responsibilities
- Client Acquisition: Identify and approach potential clients to offer microfinance products and services.
- Product Knowledge: Have in-depth knowledge of the bank's products, services, and eligibility criteria to effectively advise clients.
- Sales Targets: Achieve individual and team sales targets as set by the bank.
- Client Relationship Management: Build and maintain strong relationships with clients to encourage repeat business and referrals.
- Application Processing: Assist clients in filling out and submitting loan and account applications, ensuring all necessary documentation is provided.
- Compliance: Ensure all sales activities comply with regulatory and internal policies, including KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements. 7. Market Research: Conduct market research to identify trends, customer needs, and potential areas for growth.
- Training and Development: Stay updated on new products, services, and market developments through ongoing training and professional development.
- Customer Service: Address client queries and concerns promptly and professionally, providing a high level of customer service.
- Reporting: Maintain accurate records of sales activities, client interactions, and feedback, and report regularly to management.
- Field Visits: Conduct field visits to engage with potential clients in their communities and understand their financial needs better.
- Feedback Collection: Gather feedback from clients to help improve products and services offered by the bank.
- Collaboration: Work closely with other team members and departments to ensure seamless service delivery and address any issues that arise
Qualifications and Skills
- OND, HND or equivalent; a degree in Business or Marketing is a plus.
- Experience in direct sales or customer-facing roles is advantageous.
- Strong sales and interpersonal skills.
- Ability to work independently and achieve sales targets.
- Good communication and presentation skills.
- Knowledge of financial products and services.
- Proficiency in using sales tools and CRM systems.