• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 1 - 2 years



• Location Lagos




• City Yaba




• Job Field Customer Care, Success and Service 
  
  

Key Accountabilities / Duties

• To lead and embed within the business processes the erpSOFTapp culture to fulfil the Customer Experience Objectives.


• Act as the primary liaison between the business and the IT team to create an improved service experience for our customers and efficient ways of working.


• Ensure key stakeholders understand, support and buy into the vision.


• You will advise/recommend action to the Executive Team to enhance our service and our customer offer


• You will have full ownership of key performance indicators relevant to particular stages of customer engagement, providing timely and accurate KPI updates to numerous stakeholders including forward looking plans.


• You will ensure continuous improvement is sought and any changes are driven using customer feedback.


• Ensuring that the customers perception and experience of interacting with erpSOFTapp is optimal at all times.


• Contribute to and improving customer focused organisational strategy for client activities that maintain and lead to high quality releases.

Requirements

• Candidates must possess at least a Bachelor’s/College Degree in Engineering or Social sciences.


• Graduate with proven track record 1- 2 years experience successfully managing business analyst teams and working in project delivery for clients.


• Proficiency in English


• Strong verbal and written communication skills


• Demonstrate a strong understanding of the SDLC process. Experience in Agile/Scrum framework is required.


• Operational understanding of internal departments to facilitate customer service objectives


• Customer Service Experience is required.