• Application Deadline: Fri, 26 Aug 2022 00:00:00 GMT
• Position: Contact Centre Agent


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 0 - 3 years


• Location Lagos


• City Oshodi - Isolo


• Job Field Customer Care 
  

Start Date: 5th September, 2022.

Job Description

• Handle customer complaints or enquiries via telephone, emails, chats or text messages.


• Provide customers with needed information and support


• Make outbound calls.


• Receive inbound calls


• Ensure that customers/callers are satisfied.


• Gather information from customers.


• Consistently ensure call(outbound/inbound) quality


• Contributes to team effort by accomplishing related results as needed.


• Exhibiting competent product Knowledge.


• Promote good listening skills.


• Manage length of calls.


• Utilize computer technology to handle high volume of calls


• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction


• Adherence to call script and call centre policies.


• Compile reports.

Requirements

• Candidates should possess an OND, HND or Bachelor's Degree with 0-3 years work experience.


• Only candidates who can speak ENGLISH and EGBURA or HAUSA should apply


• Only applicants living within the following axis will be considered:
  
  
  
  • Oshodi / Ilupeju / Mushin
  
  
  • Ilasa / Cele / Isolo / Okota / Ajegunle
  
  
  • Gbagada / Bariga / Somolu / Oworoshoki / Anthony
  
  
  • Yaba / Onipanu / Palmgroove / Fadeyi
  
  
  • Surulere
  
  
  • Maryland
  
  
  • Ojota / Ogudu / Ketu.
  
  
  
  

Salary: N60,000 / Month.