• Application Deadline:
• Position: Customer Service / Administrative Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• City Lekki


• Job Field Administration / Secretarial  , Customer Care 
  

Job Description

• Managing incoming calls and customer service inquiries


• Generating sales leads that develop into new customers


• Provide accurate, valid and complete information by using the right methods/tools


• Update customer information in the customer service databases during and after each call


• Maintaining updated knowledge of company products and services


• Adhere to credit policy and other guidelines


• Carefully analyse data and produce clear and objective reports


• Work closely with other departments during the customer onboarding phase


• Coordinate with other team members working on the same account to ensure consistent service


• Report to risk department on findings, analysis, reports that may have an adverse effect on the loan, collateral or a borrower’s ability to repay the loan


• Ensure that all files are complete, identify any documentation deficiencies, and report to senior management and credit administration as required for timely resolution


• Other duties assigned by management.

Requirements

• Candidates should possess a Bachelor's Degree with a minimum of 2 years work experience.