• Application Deadline:
• Position: Housekeeping Supervisor



• Job Type Full Time



• Qualification



• Experience



• Location Lagos




• Job Field Janitorial Services 
  
  

Key Responsibilities

Supervision of Housekeeping Staff:

• Supervise room attendants, cleaners, laundry attendants, and other housekeeping personnel.


• Allocate daily duties and room assignments.


• Monitor staff attendance, punctuality, grooming, and work performance.


• Ensure staff follow hotel policies, SOPs, and safety procedures.

Guest Room Inspection:

• Inspect cleaned rooms to ensure they meet the required standard before releasing them for sale.


• Check beds, bathrooms, floors, windows, furniture, wardrobes, amenities, lighting, and overall presentation.


• Report maintenance defects such as faulty ACs, leaking taps, damaged furniture, bulbs, intercoms, and plumbing issues.

Cleanliness and Hygiene:

• Ensure high standards of cleanliness in guest rooms, corridors, staircases, elevators, public areas, and other assigned spaces.


• Ensure proper use of cleaning chemicals and equipment.


• Monitor hygiene standards and take immediate corrective action where necessary.

Room Status Control:

• Coordinate with the Front Office regarding room status.


• Ensure rooms marked Vacant Clean (VC) are genuinely clean and ready for sale.


• Follow up on Dirty, Out of Order, Out of Service, and Vacant Dirty rooms.


• Ensure rooms are cleaned promptly after check-out.

Linen and Uniform Control:

• Monitor the issue, collection, and storage of bed sheets, towels, pillowcases, curtains, and other linen.


• Maintain proper records of linen movement.


• Report missing, damaged, or excessively worn linen.


• Ensure staff uniforms are clean and properly maintained.

Housekeeping Supplies and Equipment:

• Monitor the use of cleaning materials and guest amenities.


• Request supplies when stock is running low.


• Prevent unnecessary wastage and misuse of chemicals and consumables.


• Ensure housekeeping equipment is properly cleaned, stored, and maintained.

Lost and Found:

• Ensure all items left behind by guests are properly recorded and handed over according to hotel policy.


• Maintain confidentiality and proper documentation of lost-and-found items.

Maintenance Coordination:

• Identify maintenance problems during room and public-area inspections.


• Report defects to the Maintenance Department.


• Follow up to ensure reported issues are resolved.


• Re-inspect the area after repairs.

Guest Complaints:

• Respond professionally to housekeeping-related complaints.


• Resolve issues promptly and follow up with guests where necessary.


• Escalate serious complaints to the Housekeeping Manager or Hotel Manager.

Requirements

• Interested candidates should possess relevant qualifications with at least 6 years experience. 

Daily Reports:

The Supervisor should prepare or assist with:

• Daily room inspection report


• Housekeeping staff attendance report


• Room status report


• Maintenance/defect report


• Linen report


• Lost-and-found report


• Housekeeping supplies report


• Staff performance/disciplinary report where required

Training and Staff Development:

• Train new housekeeping employees on cleaning procedures and hotel standards.


• Conduct regular briefings and on-the-job training.


• Correct poor work practices and reinforce proper procedures.


• Ensure staff understand grooming, hygiene, safety, and guest-service standards.

Safety and Security:

• Ensure housekeeping staff follow safety procedures.


• Monitor safe handling and storage of chemicals.


• Report suspicious activities or security concerns.


• Ensure housekeeping areas are properly secured.