• Application Deadline:
• Position: Customer Care Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 years



• Location Lagos




• Job Field Customer Care, Success and Service 
  
  

• As a Customer Care Officer, you will be responsible for representing Watu in bringing to life our client service philosophy within the assigned branch or office by delivering and maintaining a positive client experience to all our potential, new, and existing clients to grow and expand our client base.

Key Responsibilities:

• Make inbound and outbound calls to clients, customers, and stakeholders as required.


• Provide relevant information, gather feedback, conduct surveys, and follow up on previous interactions


• Maintain accurate records of all communication activities


• Update and manage the communication database with current information


• Coordinate with different departments to ensure smooth communication processes


• Work collaboratively with team members to achieve communication goals and targets


• Enter and update data accurately in the communication management system


• Generate and analyse reports on communication activities and outcomes


• Address inquiries and resolve issues or escalate them to the appropriate department


• Ensure a high level of customer satisfaction through effective and professional communication


• Adhere to company policies and procedures related to communication and data management


• Ensure compliance with relevant regulations and standards

Knowledge, skills, and qualifications required;

• BSc / HND in Communications or any relevant discipline


• Speaks French fluently


• 3+ years of working experience in the relevant field


• Proven experience as a customer service or telesales officer


• Excellent verbal and written communication skills


• Proficiency in using communication management software and databases


• Demonstrable ability to multitask and adhere to deadlines


• Ability to work independently and as part of a team


• Able to maintain customer confidentiality


• Problem-solving skills and the ability to handle difficult situations calmly and effectively


• Well-organised with a customer-oriented approach


• Good knowledge of market research techniques and databases


• Highly analytical with a degree of competency in Excel/Google Sheets, Smartsheet software, and other analytical tools:


• Excel - medium or higher


• Google documents


• Exquisite communication and people skills