• Application Deadline: Fri, 26 Aug 2022 00:00:00 GMT
• Position: Customer Success Manager (CSM)


• Job Type Full Time


• Qualification OND


• Experience 3 - 5 years


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Job Description

• The CSM is responsible for leading a team of customer service officers who handle after-deployment engagement with customers


• The CSM will be technically inclined and knowledgeable in the various products and services offered by the organization, and be able to troubleshoot when clients call in for assistance.


• The CSM will be focused on customer satisfaction and seek feedback from clients proactively, to provide data for the technical team to improve on existing products


• The CSM will be responsible for on-the-job training of team members as well as ensure a synergy with the technical department.


• The CSM will work with the technical team to tweak bugs noticed in services deployed to clients and ensure that that the issues are completely resolved within a stipulated time.


• The CSM will work with the Technical team to create new products, based on data gleaned from customer interaction.

Qualifications

• Candidates should possess an OND qualification with 3-5 years work experience.