Job Description
Job Summary
- The General Manager, Shared Services is the senior executive responsible for providing strategic leadership and integrated support across Human Resources, Procurement, Administration and Security.
- The role ensures that the company has the people, materials, services, facilities, and security infrastructure required to operate its downstream petroleum business safely, efficiently and competitively.
- The GM, Shared Services leads and holds accountable the Head HR, Head Procurement, Administration Manager, and Chief Security Officer (CSO), ensuring that these Services operates as a performance-enabling platform for all business units.
Key Responsibilities
Human Resources Leadership:
- HR Strategy & Leadership: Develop and execute HR strategy aligned to the company’s business objectives, growth plans, operational requirements and core values.
- Talent Management: Oversee end-to-end recruitment, onboarding, succession planning, performance management, and employee engagement for staff, contractors, and expatriates.
- Employee Relations & Compliance: Ensure 100% compliance with Nigeria Labour Act, NHIA, NSITF, Pension Reform Act, ITF, and other statutory requirements. Lead grievance handling, disciplinary processes, and staff welfare initiatives.
- Learning & Development: Identify capability gaps and drive training, leadership development, and behavioral competency programs.
- Compensation & Benefits: Manage salary structure, benefits administration, payroll governance, and annual compensation review in liaison with Finance.
- Culture & Organisation Development: Champion client’s values, diversity, equity, and high-performance culture across all sites.
Procurement Leadership:
- Strategic Sourcing: Develop and implement procurement strategy and annual procurement plan to ensure timely, cost-effective acquisition of goods, services, and works across HR, Admin, Marine, and Operations.
- Contract & Vendor Management: Oversee tendering, negotiation, contract administration, and vendor performance management. Ensure value-for-money and service delivery.
- Policy & Governance: Enforce Procurement Policy, approval limits, and ethical standards. Drive cost savings, process automation, and audit readiness,
- Inventory & Asset Management: Oversee procurement of PPE, office supplies, marine spares, and maintain asset register in conjunction with Finance.
Administration And Facilities Management:
- Ensure corporate facilities and workplace services are fit for purpose and cost-effective.
- Oversee travel, accommodation, fleet/support services, utilities, records and general administration.
- Establish internal service standards and monitor administrative expenditure.
- Ensure timely renewal and performance management of support-service contracts.
Security Leadership:
- Develop and implement the Company's security strategy and risk framework.
- Protect people, petroleum products, facilities, information and other assets.
- Oversee access control, CCTV/surveillance, intelligence, incident response and security contractors.
- Coordinate security arrangements for marine, terminal, logistics and retail operations.
- Conduct security risk assessments, audits and emergency-response exercises.
People and Stakeholder Leadership:
- Act as a strategic business partner to Executive Management and operating functions.
- Resolve cross-functional support issues and remove avoidable operational constraints.
- Develop succession and leadership capability across the Managers.
Qualifications
- Bachelor's degree in Business Administration, Human Resources, Engineering, Finance, Supply Chain, Information Technology, Security Management or related discipline.
- MBA/MSc and professional certifications in HR/Procurement [CIPM, CIPD, CIPS, MCIPS] is an advantage
- Minimum 15 years' relevant professional experience, with at least 7 years in senior management/leadership.
- Demonstrable experience managing multiple corporate support functions through senior functional leaders.
- Experience in Oil & Gas, Marine, Logistics, a large, asset-intensive, industrial organisation a large, asset-intensive or industrial organisation preferred.
- Downstream petroleum/energy/infrastructure experience is an added advantage.
- Demonstrated experience in cost optimisation, organisational development and service transformation.
Additional Information:
Key Competencies:
- Strategic thinking and business acumen
- Strong commercial and financial discipline
- People leadership and change management
- Procurement and supplier governance
- HR and organisational development
- IT governance, cybersecurity and digital transformation awareness
- Security and risk management
- Business continuity and resilience
- Strong governance and control orientation
- Negotiation and stakeholder management
- Service excellence and continuous improvement
- Confidentiality, integrity and professional discretion.