• Application Deadline: Fri, 30 Sep 2022 00:00:00 GMT
• Position: Customer Relation and Transaction Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Customer Care 
  

Job Description and Duties:

• Ensure outstanding customer satisfaction by maintaining strong working relationships.


• Prevent the escalation of customer issues by collecting and analyzing information provided before and after interacting with the customer.


• Tracking, recording, reporting, and storing information related to transactions, customers and ensuring all information is accurate and complete.


• Carrying out client satisfaction surveys and reviews.


• Liaising with internal departments to ensure client needs are fulfilled effectively.


• Letting customers know about other products the company offers.


• Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods.


• Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.


• Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes.


• Check customer’s balance and verify customer’s signatures.

Requirements/Skill/Competency:

• A minimum of a B.Sc. / HND / BA degree.


• Other higher/ relevant qualification(s) will be an advantage.


• A minimum of 1-year work experience in a similar role((preferably in customer relations or marketing).


• Computer Proficiency in MS Word, MS Excel, Outlook & PowerPoint.


• Experienced in transaction monitoring and drafting of suspicious transaction reports.


• Must be an effective team player.


• Maintain a positive attitude focused on customer satisfaction.


• Solid organizational skills, multitasking and time-management.