• Application Deadline:
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

Job Description

We are currently seeking the services of a client service personnel that will oversee rendering general administrative support to clients and ensuring the delivery of outstanding customer service.

Job Responsibilities

• Organize and maintain personnel records


• Update internal databases


• Prepare HR documents, like employment contracts and new hire guides


• Revise company policies


• Liaise with external partners, like insurance vendors, and ensure legal compliance


• Create regular reports and presentations on HR metrics (e.g., turnover rates)


• Answer employees’ queries about HR-related issues


• Assist payroll department by providing relevant employee information


• Arrange travel accommodations and process expense forms


• Participate in HR projects (e.g., help organize a job fair event).


• Greet guests and provide them with superb customer service.


• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.


• Answer all client questions and incoming calls.


• Redirect phone calls to the appropriate department and take down messages.


• Accept all letters and packages and distribute them to their appropriate departments.


• Monitor, organize, and forward emails.


• Book meetings for the MD or as advised


• Track and order office equipment and supplies.


• Maintain records and files.


• Oversee the office budget.


• Supervise office ambiance and hygiene

Requirements

• HND / B.Sc in a relevant field


• 1-3 years of work experience


• Proven work experience as a Customer Service Representative, Administrative Assistant, or relevant role


• Computer literacy (MS Office applications, in particular)


• Excellent organizational skills, with an ability to prioritize important projects


• Strong phone, email, and in-person communication skills


• Good understanding of office administration and basic bookkeeping practices.


• Superb written and verbal communication skills.


• Excellent organizational and multi-tasking abilities.


• Strong knowledge of MS Office programs.

Application Closing Date: 21st September, 2022.