• Application Deadline: Thu, 1 Sep 2022 00:00:00 GMT
• Position: Client Service and Innovation Manager


• Job Type Full Time


• Qualification


• Experience 7 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  


• Salary Range ₦200,000 - ₦300,000
  

Job Description

• Plan and organize the fulfillment of client orders to ensure timely delivery


• Develop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clientele


• Assist in resolving clients’ issues/problems by listening to complaints and proffering solutions effective for satisfactory resolution


• Supervise company employees to ensure they comply with set client service standards in carrying out job duties


• Prepare and manage budgets in order to achieve set targets and objectives


• Proffer recommendations to clients and aid them in selecting suitable products/services that best meets their requirement


• Maintain excellent customer service and ensure the customer service team adhere to acceptable standards for client service


• Contact clients to ensure they are satisfied with received products and services


• Collaborate with the marketing and sales division of a company to ensure their work operations align with the objectives of the client services unit


• Communicate with clients to identify their preferences and facilitate the process to meet their needs and expectations


• Designate work territories to client services staff and establish strategies necessary for achieving set targets


• Provide clients with regular update and periodic statements to keep them abreast on changes in trends


• Assess products/services to ensure they are up to the specification set by clients


• Provide detailed explanations of product/service features to clients to aid their decisions on product choice


• Carry out surveys and research to evaluate customer satisfaction level and discover better techniques for ensuring a satisfied customer base.


• Initiate changes to increase company's efficiency, productivity and her competitiveness with other businesses in its industry.


• Create innovative goals that encourages innovative thinking and strategies throughout the organization.


• Identify areas of business improvement in company's standard processes and operations to stimulate growth.


• Carry out research on innovative trends within the industry to stay up-to-date on advancements.


• Holds regular meetings with stakeholders and company leaders to discuss potential improvement and innovation within the business.


• Supervise and Coordinate innovative strategies


• Help team members enhance creativity skills