• Application Deadline:
• Position: Hotel Receptionist (Front Desk)



• Job Type Full Time



• Qualification OND



• Experience



• Location Lagos




• Job Field Administration / Facilities  , Customer Care, Success and Service 
  
  

Job Summary

• We are looking for a hotel receptionist that will serveas the primary point of contact for guests, managefront-desk operations, check-ins, check-outs, reservations, and day-to-day administrative tasks.

Core Responsibilities

• Guest Check-In & Check-Out: Welcome arriving guests, verify IDs, assign rooms, issue key cards, and collect payments or finalize bills upon departure


• Reservations & Inquiries: Manage room bookings, walk-ins, cancellations, and special requests via phone, email, or online systems


• Customer Service: Answer questions about hotel amenities, local dining, attractions, and transport options. Handle and resolve guest complaints or escalate them to management


• Communication & Coordination: Answer the switchboard, route calls, take messages, and coordinate closely with housekeeping and maintenance to ensure rooms are clean and ready


• Administrative & Financial Tasks: Process credit card and cash transactions, balance shift cash floats, maintain accurate guest records, and prepare end-of-day reports.

Required Skills & Qualifications

• Education: High school diploma or equivalent; a degree or certificate in hospitality management is an advantage.


• Interpersonal Skills: Friendly, patient, and professional demeanor with strong verbal and written communication abilities.


• Technical Proficiency: Experience with hotel property management systems (PMS) like Opera, Fidelio, or CloudBeds, as well as general office software.


• Organization & Multitasking: Ability to handle phone calls, walk-in guests, and administrative duties simultaneously during busy periods


• Flexibility: Willingness to work varied shifts, including early mornings, late nights, weekends, and holidays.