• Application Deadline: Fri, 30 Sep 2022 00:00:00 GMT
• Position: Network Service Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field ICT / Computer 
  

Purpose of the Job

The Network Services Engineer is responsible for pro-actively performing network fulfilment activities across all network products. Assists in troubleshooting customer impacting issues affected by the fulfilment process, diagnose problems and troubleshoot within Data Centre/LAN/WAN/Wireless, or Firewall/Load Balancing/Threat Protection. Providing design and implementation according to best practices and standards and assist in deploying and supporting Network services and Security for clients.

Expected Key Results 

• Network Service Monitoring


• Network Service Support Analysis


• Network Service Management


• Customer Service


• Perform Monitoring, Backup and Recovery Procedures


• Stakeholder Management

Educational Qualifications & Functional Skills:

• Bachelor's degree in Computer Science, Computer Engineering, MIS, Electrical Engineering or other technical disciplines


• Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE


• Requires strong knowledge of Cisco routers and switches and of firewalls and web filtering solutions


• Keen interest in emerging technologies Cloud, SD-WAN • Good verbal and written communication skills required for interaction with business-users.


• Strong problem-solving skills required for technical issue resolution.


• Organized and structured work habits • Strong personal time management to coordinate several tasks simultaneously


• Ability to confidently communicate with personnel at all levels of the organization.


• Extensive technical knowledge deploying and managing network and infrastructure environment


• Well organized, articulate and has numerate skills


• Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.


• Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space


•  Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases


• Have an entrepreneurial spirit


• Pre-Sales & Post-Sales Management


• Demonstrable communication, interpersonal and relationship management skills


• Environmental / Industry analysis


• Documentation and Strategic planning skills


• Excellent communication skills


• Project management skills also desirable

Work Experience:

• 5 years plus experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure.


• Experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing (DWDM)


• Working knowledge of health, safety, and environmental protection practices and procedures as they apply to common construction processes


• Experience working within a Service Provider environment on the core network architecture


• Experience working within a multi-vendor network environment – Cisco etc


• Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs in an enterprise organisation


• Extensive experience interacting with clients in both pre- and post-sales capacities


• Experience using data to illustrate business conclusions


• Experience working in a Service Provider environment and providing technical support to end customer solutions


• Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications

Other Requirements:

• Customer Focus


• Action orientation


• Drive results


• Cultivate Innovation 


• Ability to optimize work processes


• Resilience


• Self-Development


• Nimble Learning


• Ensures Accountability


• Develops Talent


• Drives Engagement


• Drives Vision & Purpose


• Excellent Decision Quality