Sales Customer Service - Power Tools at Bosch Group

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
3 years ago

Additional Details

Job ID
16340
Job Views
95

Job Description



About the job


SCS1 Roles



  • Customer interface for Nigeria

  • Steering of service Provider

  • Drive Sales Back office as sales function with constant communication with the warehouses (IDC in Germany and Bollore in Ghana)

  • SAP KEY USER: POE/P13

  • Claim handlings

  • Credit/ debit notes

  • Outstanding clearance support with Finance in Dubai, Morocco, Ghana, South Africa.

  • Process steering of back office

  • Power Tools- Customer contact center support

  • Project responsibility

  • Required inspections are done with satisfactory results


SCS2 Roles



  • Responsible for Sales Support Services for the CSO

  • Maintenance of customer terms and conditions

  • Prices upload in POE/B2B Portal Manager

  • Customer account creation with the customer master data team in Germany or in Romania depending on the country

  • Ensuring sales area data are uploaded in Q13/P13 with correct routes and transport Zones well define.


Qualifications


EDUCATION



  • University degree in Business Administration or its equivalent

  • Qualification in Marketing and commercial background is an added advantage


EXPERIENCE



  • 2-5years’ experience

  • Experience in the power tools business will be an added advantage


SKILLS



  • Strong product knowledge

  • Customer centric

  • Knowledge of SAP is compulsory

  • Great understanding of sales support

  • Good communication skills

  • Strong level of analytical and strategic skills as well as ability to comprehend details

  • Strong target orientation, motivation and initiative

  • Proven ability to perform under pressure

  • Computer literacy

  • Fluency in English


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