• Application Deadline:
• Position: Sales Customer Service - Power Tools


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Lagos


• City Ikeja


• Job Field Sales / Marketing / Retail / Business Development 
  

About the job

SCS1 Roles

• Customer interface for Nigeria


• Steering of service Provider


• Drive Sales Back office as sales function with constant communication with the warehouses (IDC in Germany and Bollore in Ghana)


• SAP KEY USER: POE/P13


• Claim handlings


• Credit/ debit notes


• Outstanding clearance support with Finance in Dubai, Morocco, Ghana, South Africa.


• Process steering of back office


• Power Tools- Customer contact center support


• Project responsibility


• Required inspections are done with satisfactory results

SCS2 Roles

• Responsible for Sales Support Services for the CSO


• Maintenance of customer terms and conditions


• Prices upload in POE/B2B Portal Manager


• Customer account creation with the customer master data team in Germany or in Romania depending on the country


• Ensuring sales area data are uploaded in Q13/P13 with correct routes and transport Zones well define.

Qualifications

EDUCATION

• University degree in Business Administration or its equivalent


• Qualification in Marketing and commercial background is an added advantage

EXPERIENCE

• 2-5years’ experience


• Experience in the power tools business will be an added advantage

SKILLS

• Strong product knowledge


• Customer centric


• Knowledge of SAP is compulsory


• Great understanding of sales support


• Good communication skills


• Strong level of analytical and strategic skills as well as ability to comprehend details


• Strong target orientation, motivation and initiative


• Proven ability to perform under pressure


• Computer literacy


• Fluency in English