• Application Deadline: Sat, 7 May 2022 00:00:00 GMT
• Position: CX Certification & Project Management Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Project Management 
  

Job Objective(s)

• Responsible for driving the delivering of Human-centric designs on products and services and coordinating effective delivery of Customer Experience projects to meet business demands.

Responsibilities

• Conduct and coordinate attestations and certification on all new products & services, and upgrades before rollout. 


• Suggest improvements and follow up on the implementation of approved changes to the certification process 


• Ensures proper documentation of projects and acts as the project lead/guide on assigned projects. 


• Working with users to establish and meet business needs. 


• Documentation of project phases and test.


• Develop and maintain a detailed project plan. 


• Manage project deliverables in line with the project plan. 


• Record and manage project issues and escalate where necessary. 


• Managing project scope and change control and escalating issues where necessary. 


• Monitor project progress and performance. 


• Provide status reports to the project sponsor. 


• Definition and management of the User Acceptance Testing by CX. 


• Manage and supervise projects in the division.


• Ensure implementation of project deliverables within the project plan/ timeline. 


• Develop, document, and measure project impact.


• Carry out post-implementation impact review of delivered projects with stakeholders. 

Qualifications

• Bachelor's Degree in any field.


• 3 years and above related experience with at least one (1) year spent in any Banking function.

Candidate's Profile:

• Our ideal candidate must have a critical thinking ability to initiate and implement projects deliverables. A focused team player, a strategic partner, a good listener, and a problem solver.

Knowledge & Skills Required:

• Project Management  


• User & Design Thinking


• Data Analytics


• Product knowledge 


• Proficient in Microsoft office tools – Projects, Visio, etc.


• Accurate knowledge of industry policies and recent trends


• Collaboration and negotiation skills


• Project Management skills


• Planning and organizational skills


• Very strong communication skills – spoken, written, presentation and facilitation


• Good analytical and strategic thinking  


• Outstanding customer relationship management


• Interpersonal skills

What We Expect From You:

• High degree of professional ethics, integrity, and responsibility.


• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.


• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.


• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.


• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.


• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.